1. Services Available
   1. Warranty Repair - 1 Year from purchase date
      1. Customer pays shipping to factory
      2. No charge for labor, parts or re-calibration
      3. Sencore pays return shipping costs
   2. Service Repair (out of warranty)
      1. Customer pays shipping to factory
      2. Estimate charge $ 65.00 - applied to repair charges 3). Customer pays for return shipping
      3. Repair Warranty
         1. 120 Day - Parts & Labor
         2. Sencore pays return shipping charges
   3. 72 Hour Turn Around - Our factory-direct service ensures most instruments returned for service will be turned around in 72 hours, in or out of warranty, providing our customers with maximum "Up-Time "
   4. Warranty Calibration - 1 Year from purchase date
      1. Customer pays shipping to factory
      2. No charge
      3. Calibration traceable to NIST
      4. Sencore pays return shipping costs
   5. Re-Calibration (Out of warranty)
      1. Customer pays shipping to factory
      2. Re-calibration charge based on instrument
      3. Calibration traceable to NIST
      4. Customer pays return shipping costs
   6. ESA (Extended Service Agreement)
      1. On new equipment purchased from Sencore during 1 year warranty period.
      2. Available as 2 or 4 year repair only or repair and calibration
      3. Cost based on instrument
      4. Customer pays shipping to factory
      5. Sencore pays return shipping costs
   7. Technical assistance
      1. Call Service department for technical questions on defective units
      2. Speak directly to technician
   8. Replacement parts, manuals, set-up books, leads and and probes
      1. Call Parts Coordinator
      2. Parts shipped within 48 hours
2. Return Process
   1. Call 1-800-SENCORE and ask for an RUA number.
   2. A service representative will provide you with a Return Authorization Number (RUA).
   3. Please return all units to:
      Sencore Service Department
      3200 Sencore Drive
      Sioux Falls, SD 57107
   4. We recommend you ship by United Parcel Service (UPS) as your first preference, and truck or air freight as your second choice. Parcel Post is NOT recommended for test instruments
   5. Please remember to:
      1. Return your test leads with the unit, as they may be related to the problem.
      2. Pack the unit securely in its original carton with all the shipping inserts or pack it in a sturdy shipping box with cushioning material on all sides. Tape meter glasses to the chassis with masking or electricians tape to prevent them from popping off in shipping and ruining the meter movement.
      3. Insure your unit for its full value in case it is lost or damaged in shipment.
3. AAVS Products
   Same information as above applies.

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