Business Builder

 

 

“expertise doesn’t come in a box”

 


 

This month we are bringing you an overview of a typical interaction with a client in the Custom A/V business. This information was obtained by interviewing top Custom A/V companies around the US, and it also follows CEDIA guidelines. We hope this not only helps new businesses, but also allows established businesses to reflect on their process – from obtaining clients to receiving final payment for their hard work.

 

We use a block diagram approach to try and simplify a fairly complex process to help you stay focused on your customer’s needs, the actual design, installation, calibration, and final documentation of the job.

 

Each box in the block diagram contains links with helpful information that you can use tomorrow on your next job, or integrate into existing jobs. You will find information on:

 

  1. How to obtain clients
  2. Preparing for a client meeting
  3. The client meeting
  4. The system proposal
  5. System design and installation
  6. Project close out and customer walk-thru

 

We hope you find this article useful and welcome your feedback on how we can improve the process.

 

 

 

 

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http://www.sencore.com           mailto:sales@sencore.com          1.800.736.2673 or 1.605.339.0100