Warranty

Sencore's Product Warranty includes one full year of ProCare Standard support plus a 30-day instant replacement. ProCare product support plans are designed to keep you up and running at all times. Sencore's Standard, Premium and Extended support plans guarantee Sencore's commitment to delivering superior customer service for you.

The ProCare Standard support plan ensures a satisfying ownership experience and includes:

  • Expert technical assistance
  • Case Management
  • User manuals, FAQs
  • Product repair parts and labor

The ProCare Premium support plan includes all the value of our Standard plan and offers options including:

  • Emergency After Hours Assistance - 24/7
  • Equipment loaner program
  • Onsite support program

With the goal of saving time and money, Sencore has designed the ProCare Extended Service Agreement (ESA) program:

  • Extend the standard warranty of your instrument for an additional 2 or 4 years – giving you complete coverage for an additional 3 to 5 years
  • Hassle-free processing that eliminates future maintenance cost including all labor, replacement parts and other expenses
  • Locks into today’s prices for tomorrow’s service needs