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ProCare Support

Sencore offers the best maintenance and service options available for your products. With the goal of saving time and money -- -- Sencore has designed a suite of support options to ensure your gear is in top operating condition at all times.

ProCare Service Agreement
▪ Extend your exclusive warranty.
▪ Add up to 5 additional years of warranty
▪ Includes hardware, parts and labor

ProCare After-Hours
Allows you the access you need – at anytime. Sencore’s application engineers are available to you 24x7

ProCare Loaner Gear
Should your product need repair – you’re covered. Receive a temporary replacement while your product is off line be prepared with the options you need.
▪ Eliminate future maintenance, labor and parts costs
▪ Utilize comprehensive product and systems knowledge
▪ Lock into today’s prices for tomorrow’s needs
▪ Hassle-free processing

 

Contact us for more information
▪ +1.605.978.4600
ProCare@sencore.com
www.sencore.com

Should a problem arise
▪ Contact our technical support team to describe the problem you are having:
ProCare@Sencore.com or +1.605.978.4600.
▪ After-Hours subscribers receive after-hours contact instructions
▪ We will attempt to solve the issue immediately

▪ If Sencore’s ProCare representative requests that you send your unit in for servicing you must fill out and submit for a Return Authorization –
http://www.sencore.com/procare-support/service-repair.
▪ You will then be contacted with your RMA number and are ready to ship your unit to Sencore
▪ Loaner Gear subscribers will be contacted with additional information

▪ After receiving your RMA number, include in the attention and ship to:
Attn: Your RMA#
3200 W Sencore Dr
Sioux Falls, SD 57107 USA
605.978.4600

Additional terms and conditions may apply.