Sencore

RMA Information

Hours: Monday - Friday, 8:00 am - 4:30 pm CST

Service Returns

1. Please complete the following RMA request form. This will expedite your request and help insure your unit is repaired and returned to you in a timely manner.

2. Upon receipt of your request a Customer Service Representative from the Service Department will contact you with your RMA number and shipping instructions.

3. To check the status of your unit please call us at 1-800-736-2673, ext. 301 or email us at service@sencore.com. Please include your RMA number on your request.

Please note: Do NOT return any unit to Sencore without an RMA number.

Repair and Calibration Services

The standard flat rate repair charge covers the repair and calibration/verification of the unit. Calibration fee does not include any repairs that may be required for the unit to be calibrated to meet published specs. Note: Shipping and Parts are an additional charge.

There is a standard fee of $65.00 for all estimates and units returned un-repaired.

All calibrations and repairs come with a standard calibration certificate at no charge. If you require a traceable certificate of calibration (COC), that is additional $25.00. If before and after data testing is required, a Proof of Performance (POP) is an additional $75.00 on all units – with the exception of the PS97 units which are $100.00 and the S881/2 and 802B's which are $175.00.

Special Instructions for Customers returning Audio Equipment, PS97(s), or if your unit has a external Dongle

When returning your SP295(C), SP395(A), or SP495 for repair or calibration, the microphone must be included with the unit.

When returning your PS97 for repair or calibration, the SPO₂ finger for that unit needs to be included with the unit; also include a list of all manufacturers that your unit needs to be calibrated for.

If your unit has an external Dongle, please attach the dongle to the top of the unit being sent in; the dongle is required to test all functions of your unit.

We ask that all units be shipped in their original shipping boxes and inserts to ensure your unit arrives undamaged. If you need new shipping material it can be provide for a nominal fee. These items can be obtained through our Parts department at parts@sencore.com or by calling 1-800-736-2673 ext 418.

If you have any additional questions the Sencore Service Department can be reached at service@sencore.com.

Sencore Service Department

3200 Sencore Drive

Sioux Falls, SD 57107

Service Pricing

Contact Information

Customer #:

* Contact Name:

* Company Name:

Email Address:

* Phone #:

Cell Phone #:

Ship To Address Information (Where you want unit shipped once complete)

* Company Name:

Attn:

* Address:

* City:

* State:

* Zip:

Bill To Address Information (If different than Ship To Address)

Address:

City:

State:

Zip:

Unit Information

* Model #:

Serial #:

* Please state the problem with your unit or work to be performed:

Please state special instructions or comments here (i.e. Traceable Certificate (COC), Before and After Testing, estimate requested):

Additional Units to Send In (Provide model number, serial number and problem or work to be performed):

To check the status on your unit please call us at 1-800-736-2673, ext. 301 or email us at Service@sencore.com. Please provide your RMA number with your request.